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salesmartly-jgljhb8 · 普通 · salesmartly · 2026-05-29T05:52:21.000Z
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Hello, due to a high volume of inquiries at the moment, please add a dedicated customer service representative for priority service to avoid waiting.
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hello
OK
Could you tell us what you need right now? For example, do you want to delete expired devices?
Yes I'd like that ! delete all expired devices + all groups that aren't group 001 / group 002
Actually, devices that are still valid cannot be deleted.
Yes Indeed
The delete button is only available for expired devices.
I'm just asking that expired devices are removed, and that the groups that are not "GROUP_001" or "GROUP_002" to be deleted
because I can't do it myself, it's saying there's phones inside
Because I can't see the expired devices, it appears
OK
First, if you want to delete a group, please move the devices inside it to other groups first.
Secondly, you can filter cloud phones by status to select expired devices.
alright
I have them
great it worked
thank you
You need to move the phones out of the group before you can delete it.
all good all resolved :)
You're welcome. Feel free to contact us if you have any questions.
Hello, Is there anything else I can help you？Since the current window is for online consultation, it will automatically close if there is no response for a long time. If you are satisfied with our service, please rate this consultation. If you have any further questions, you can contact us again, or you can add a customer manager for more efficient exclusive service. Thank you for your support of DuoPlus.
https://tellus.salesmartly.com/en/form/evaluation?id=i15fiew&order_id=SS20260529221441957546
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